General Terms and Conditions

                                             

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                                                    General Terms and Conditions for booking accommodation

  

       Accommodation

 

       1.) General

  

       At the moment of booking one or more accommodation unit that Agency provides,  you confirm that you understand and agree to this General Terms and Conditions and by that Agency and Client- Guest enter a legal relationship,which represents a legal obligation both of Client and Agency. These General Terms and Conditions represent the basis for the settlement of any possible dispute which may arise between Agency and Client. Please read carefully all please riparian and thoroughly read all the articles of this agreement prior making a booking.

     Travel agency  Crolux Rentals, is obliged to provide You the booked accommodation unit in the  reserved period, except in unpredicted situations that are not in our control ( war, riots, strikes, terrorist attacks, sanitary problems, natural disasters, official authority interventions, etc.).

 

        2.) Type of accommodation

  

             The Agency provides accommodation in private houses, hotels, luxury accommodation units, rural households and pensions. We have an agreement with each owner and all accommodation unit fulfill the legal obligations regarding dealing with hospitality activities. Most of accommodation units have 3 stars rating and luxury ones have 4 stars ( stars were given  by Local Tourist Board at the time of licence issuance, according to standards of accommodation unit at that time, croatian cathegorisation may vary from other countries ). If the Client doesn't specifie a particular hotel room/apartment with special features he/she agrees to accept any room / apartment in hotel allocated to him/her in accordance with the voucher.

 

Features of different accommodation units:

Apartment:

• It's usually a standalone-separate self catering part of the private house . The ownwers might or might not live in that house. It consists of standard equipped kitchen,living and dinning room, 1 or more  bedrooms , 1 or more bathrooms, possible balcony or terrace and some additional facilities you may share with owners or other guests , like grill, yard, pool, parking,etc.

Studio apartment:

• Consist of kitchen with living, dining room with bed ( bedroom is not separated from kitchen and other premises, everything is in same space), separated bathroom

 

Bedroom :

• It's a separate bedroom with bathroom, where you may or may not have a possibility for having meals

Rural accommodation:

• Situated in rural areas not so close to sea and turistic places, it may be an apartment or a whole house , with or without pool

House :

• A whole house on  guests disposal where they are alone, without owners or other guests, it has a kitchen, several bedrooms, 1 or more bathrooms, living and dining room,yard, parking place

Luxury accommodation :

• It has 4 stars rating which means it's better equipped or it offers more additional services than the standard units with 3 stars rating.

Hotel:

• Consists of 10 or more bedrooms with bathroom or even apartments providing breakfast service and additional ones like: restaurant, pool, gym, sauna, safe,...

 

     3.) Presentation of accommodation units

     

     We use codes for all accommodation units that will be written in voucher onces you make a booking. All accommodation units from our offer have been visited and photographed by members of our team. We tried as accurately and  detailed describe - present each unit in offer.

   The presentation consists of:

images of the exterior of the building, images of  the interior (all the rooms in the accommodation unit that are available to you),  maximum unit capacity, distances from the relevant facilities, equipment in the accommodation unit, location on the map, what is included in the price and possible supplements, additional facilities/offer, brief description of the facility and the immediate surrounding area.

 

    4.) Booking inquiry and confirmation

 

     Once you've found accommodation that meets your wishes on our site or you have general inquiry please fill in the contact form or send us an e-mail on  croluxrentals@gmail.com .We need the following information for creating an offer:

- your name, number of persons ( adults (18+)+ teenagers (12-17) + children (3-12 ) +babies (0-2)), e-mail on which we can send you offer ( please carefully read attachment Privacy Policy!!!) , accommodation unit code if you're interested in some particular one, period of reservation, any special notes or requests. We'll provide you a quick and detailed answer with offer for specific accommodation unit. If our offer suits you, you need to create an offical booking request in 48 h ,  and send it back to us via e-mail, also you need to agree with theses General Terms and Conditions both with Privacy Policy . Once we get your booking request we'll send you acknowledgment of receipt with further details.

    For final booking confirmation, the Client has to make prepayment in amount of 40% of total booking cost , according to the preliminary invoice based on booking request , within 48 hours from receiving it .  The advance payment  is made by bank transfer, transaction fees will be charged from the Client's account,   and the Agency reserves the right to charge administrative fees - the costs of payment transactions.

The Agency is not responible for the availability of accommodation after expiration of  this period.

In case the Client has made a booking less than 30 days prior arrival he's obliged to pay 100% of total rental price when confirming a booking.

The rest of the total price can be paid in the following ways:

• Bank transfer to the Agency account at least 1 month prior arrival

• In cash directly to the house owner at the day of the arrival

   When the Agency  receives the advance payment it sends  a booking confirmation document  to the Client. Once the payment is made the Client confirms that he/she completely understands and agrees with Terms and Conditions, everything stated in Terms and Conditions becomes an legal obligation of the Client and the Agency. The Agency will send Client  2 Vouchers ( 1 for Client and 1 for Host ) together with instructions how to reach the accommodation unit 7 days prior arrival. The Client has to give 1 Voucher to the Host on the day of arrival.

 

   5.) Price of the services

 

The prices of the listed properties may vary depending on date of the  arrival and departure, number of persons, time of season. They inlude only the services listed in the description of specific accommodation unit. All extra costs are clearly stated in the description and will be added to the price in case you want to use them.When you make a booking request you have to announce a pet or boat if you plan to take them with you, because we are obliged to inform the host about this and because some additional service may not be available at the time of Your arrival . The landlord is obliged to provide you only those services that are listed in the voucher, he/she is not obliged to accept pet/boat/extra person or similar if those were not listed in the voucher.

     In case you need some extra services that were  not  paid or announced by you in booking request , you are obliged to inform us about this prior your arrival and pay those additional services  on the spot to the owner.

      The rental price includes: daily rent, energy costs( water, gas, electricity ), kitchen equippment ( dishes, plates, glasses, cuttlery,..), bed linen and towels( 2 pcs per person) , changing bed linen and towels once a week, check in-out, sojourn tax. Additional services are the ones that are not included in the rental price( like boat berth, parking, bringing pets, food, washing machine, air conditioning, telephone,  and you may or may not want to use them) . Prices are expressed in euros  and their equalent value in Kunas will be specified in the invoice Agency sends you. The Agency guarantees that the booked accommodation is and will be  available for the Client by the stated price in the voucher. In case that the owner or Agency changes price ( lower it or raises them) after confirmed booking the Client can not get the lower or higher price, no matter how the prices may change after booking the price for the Client remains the same as it was written in the voucher.

Variations in price depending on the length of stay:

• quoted prices are valid for stays longer than 4 days, if the stay is 4 days or even shorter the price enlarges for following percentage:

• 4 nights+ 20 %,   3 nights+30 %,   2 nights+40 %, 1  night +50 %

 

State of accommodation units on the day of arrival and departure

 

  The Agency guarantees that the host will provide following: the kitchen in every accommodation unit is equipped with  dishes and cutlery according to capacity of the accommodation unit, clean and tidy accommodation unit with  clean bed linen and towels which will be changed once a week, all other services listed on the Voucher. The host will give the keys of the accommodation unit to the Client and check in the Client and fellow travelers in the central check in system E-visitor. At the day of departure the  Client has to leave the accommodation unit in the same state as he/she found it on the day of arrival. The host will check if everything is in order and return the Client security deposit if there's no visible damage made by Client.

Check in at the arrival  day: after 2 pm

Check out at departure  day:  before 10 am

Key pick up is at the accommodation unit on the day of arrival.

 

6.) Cancellation and changing booking

             The Agency:    

   

     If there are some unpredicted or unexpected  problems which occured prior or during booked period in the booked accommodation and they can't be avoided or removed , the Agency has right to cancel or change booked accommodation, partly or completely. The Agency is entitled to offer the Client alternative-optional accommodation in such cases but only if the Client accepts this change. If the alternative accommodation has lower price or cathegory  the Agency will return the difference in price to the Client ( if the Client already paid whole booking amount, reduced for transaction and international payment costs ) and on  the other hand the Agency has right to charge the Client for the price difference if alternative accommodation has higher price and cathegory. The Agency must inform the Client of the booking cancellation or other changes immediatly when it founds out about these circumstances,when the Client already made prepayment or paid the whole booking ammount. If the Agency wasn't able to provide alternative accommodation it is obliged to refund paid amount to the Client ( reduced for transaction and international payment costs) . In such cases the Client has no right to claim any compensation for other additional costs that may occur in this situation and are related to Client's booking. This applies only to unexpected circumstances in the booked accomodation and not to circumstances caused by a case of  force majeure. For cancellation in cases of force majeure, other terms apply which are specified in these General Terms and Conditions.     

 

        The Client:

• If Host writtenly aproves the Client's booking change than there is possibility for Client to change it, in that case the Host needs to have available accommodation units in changed dates or accept other booking changes, otherwise it's not possible to change already confirmed booking. The changes may be following: change of the confirmed booking holder, number and age of persons (there may be surcharge for extra people), changing type of basic and extra services and payment methods, booking period ( if it's still available and in the same season like already confirmed booking, if the requesred change of booking period is in different season the requested change is considered as a cancellation and cancellation fees will be charged ) . The Client has to submit such changes in written form ( send the Agency a request for changes on the e-mail) and pay difference in price if it's necessary within 24 hours from Agencies' approval for change.

When the booking service already started a change is not possible!!! The Client is obliged to pay total booking cost and additional services that were not mentioned in booking confirmtion weater  he/she wants to use it!!!  If the wanted change is not possible or the owner doesn't agree with it he/she has no obligating to meet Clients wishes but only the one stated in the booking confirmation-voucher!

Administrative fee for a change requested by the Client:

• 21 or more days prior arrival, the Agency charges 40 €

• 20 or less days prior arrival, the Agency charges 50 €

 

     If a Client request a new change after already confirmed booking modifications, new modifications will be charged in the same way. If the Host doesn't accept booking modifications,  already confirmed booking will be considered as a cancelled one and cancellation fees will be charged. Booking cancellation must be submitted by the Client in written form and the Agency will use the date of notification as a basis for calculating cancellation fees.

 

 

 

 

The amount of the cancellation fees:

 

      If the Client paid less than 100% of the total booking cost by the time of booking cancellation  he is obliged to pay the difference between the already paid amount and the actual cancellation cost of the reservation+ rest of the booking price( depending on cancellation date)  to the Agency account within 24 hours as follows:

 

•   Cancellation 22 days prior the arrival date, the Agency charges 50 % of the total booking amount, the rest of the amount will be refunded to the Client on his/her expense if the Client paid entire 100% booking cost. Refund will be reduced for the costs of the bank and international remittances . If Client  has not paid the full amount, Client is obliged to pay the difference between the paid and the cancellation fee amount on the Agency's account within 24 hours

 

- Cancellation 21 to 15 days before the date of arrival, the Agency charges 70% of the total amount of the reservation, the rest of the amount will be returned to the Client on his account if he has paid the entire amount, reduced by the bank's expenses and international remittances on Client's cost, and if the Client has not paid the entire amount he/she is obliged to pay difference in booking amount and canceled reservation fee to the Agency account within 24 hours)

 

- Cancellation 14 days to 0 days before the date of arrival, the Agency charges 100% of the total amount of the reservation, and if the Client has not paid the entire booking amount, he/she is obliged to pay the difference between the paid amount and toatal booking cost and the cancellation fee within 24 hours to the Agency account

 

             ​ If the Client decides not to come ( cancell at last moment) or doesn't show up-NO SHOW  at the accommodation unit at the day of arrival, the Client has no right to a refund of the prepayment nor the amount that should be paid directly to the Host, this situation is considered as cancelled booking. The same rule applies if the Client doesn't show up in the accommodation unit until 8 pm at the day of arrival and didn't notify the Agency or the Host about  their justified  delay until a specified time period  (till 2 pm on the day of arrival) , the booking will be considered as cancelled, and 100% cancellation fee will be charged. The Client has no right to demand any refund or claim a complaint. The Host reserves right to accept other guests in such cases. The Client can find a new user for the already confirmed booking which he/she wants to cancell, in that case  the Agency will charge the Client costs caused by booking modifications. If the Client decides to cancel booked accommodation unit and chooses another accommodation unit ( which has different Host) from Agencies offer it is considered as booking cancellation and cancellation fees are applied.

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       If a guest has booked multiple accommodation units within 1 reservation and does not want to cancel all booked accommodation units, but only some of them, the costs of canceling some already booked accommodation units, cancellation fees are charged according to the cancellation fee based on the number of canceled accommodation units and the cancellation conditions and the possible difference between the total booking cost, advance payment and the actual cancelation fees     is calculated and if the actual costs are higher than the advance payment , the Agency is entitled to charge all the actual costs from the Client and to send Client  modified booking confirmation with the actual cost.

        If the booking is cancelled due to death of the Client or of a member of his/her immediate family, or due to death of any member of group ( only if it was listed on the booking confirmation) ,the Agency will charge only the minimum cancellation fee (40% of total booking cost). The client must provide the Agency with a death certificate, and if necessary with a confirmation of family relationship between the deceased and the client.

 

           If the Client cancells for any other reasons, the cancellation will always be solved with the mandatory charging of cancellation fees. The Agency will send a cancalculation of cancellation fees on the Clients e-mail, if there's refund needed it will be realized within 7 working days. The Client is obliged to send all necessary data for refunding and confirm that he received the refund what   deprives him/her  of subsequent claims or complaints forward  the agency. In the same way it undertakes to pay all its obligations to the Agency and to the Host, and   pay the difference between the already paid amount and the actual cost of canceling the reservation no later than 5 days upon cancellation.

When all costs are paid in full the Agency will send Client confirmation of payment.

 

 All costs in case of cancellation of the reservation are exclusively paid by the Client!

 

 

 

 

 

 

 

 

7.)     Obligations of Agency and Client

 

   The agency is obliged to provide booked accommodation unit with all booked services in the booked period in accordance with the good practise in tourism.

  

 The Client is obliged to :

• Possess valid travel documents for him/herself, all children and required documents for pets comimg with him/her. In case of document loss or theft during journey and staying in the accommodation unit Client is responsible.

• Check if he/she is obliged to have visa to enter Republic Croatia or other transit countries. The Agency is not obliged and doesn't provide services of obtaining visa so it reserves right to charge  booking cancellation according to these General Terms and Conditions if the Client didn't insure all necessary documents, visas or other needed documents to enter Republic Croatia.

• Act according customs and currency regulations and laws of the Republic of Croatia and transit countries

• Give the Voucher to host on the day of the arrival, to pay the rest booking amount or additional cost both with security deposit to the host on the day of the arrival if  the whole booking amount wasn't paid in advance, to come with as many people as there was written on the Voucher ( number of people must be the same as it was indicated on the Voucher), if more people arrive at the accommodation unit than  it was indicated on the Voucher or there is different group composition , the host can refuse to provide booked accommodation to the people that were not announced or he/she may surcharge services to them.

• In case the Client wants to bring a pet, a boat or if he/she has some special requests the Client must notify the Agency on such things when making a booking request and confirming booking. If the Client didn't notify the Agency and he/she brings pet/boat or have some special requests ( like the fact that accommodation is not suitable for disabled people, allergies, illness, non standard size of bed, special diet, sea view, non smoking accommodation, and he/she didn't mention that fact during booking process), the Host  can refuse to provide the accommodation service to the client if he/she insists that unannounced facts (pet/boat,etc.)  also use the booked accommodation,

• Obey the House Rules in the accommdation unit and behave accoring to them and cooperate with the Host. If the Client doesn't behave according to these rules  and roughly violates them, he/she can be asked to leave the accommodation without right to claim the compensation or refund of the paid amount.

 

 

 

 

 

8.)     Important notes:

 

-    The Client is responsible for transport of luggage/travel documetc etc.  and possible luggage/travel documetc etc.  loss, damages or stealing in the accommodation unit or during the arrival/departure journey.  Agency has no responsibilities for luggage or travel documents. The Client has to report the lost, damage or stolen luggage to the accommodation unit host and to the nearest police station.

- The client can complain only in cases of  inaccurately  presentated accommodation but not in cases when the current condition of accommodation is better than presented and Client benefits from that.  The Client can complain about cleanliness or inpropriate behaviour of hosts. The client is not entitled to complain about information advertised on the the Agency's website that went unnoticed by the client, or about any facts that he/she was warned about by the the Agency's personnel. The Agency is not liable for non-realization of services that were not booked by the client prior to his/her arrival at the accommodation unit. The Agency is not liable for the working hours of public services in the place where booked property is situated. Information on their distance from the property is only for orientation purposes and cannot be a reason for complaint. The Client has no right to complain about: beach condition,sea temperature, bad weather, destination amenities and cleanliness or some other things and events  that have nothing  with accommodation unitnor its presentation and are a matter of  subjective impressions and opinions.

   The Agency is not responsible in any way for changes or non-provision of the service due to a case of force majeure in the client's country or in the country where the service  should be provided (war, riots, strikes, terrorist attacks, natural disasters, official authority interventions, etc.), which results in preventing the client to stay in the booked accommodation unit. In such cases the client is not entitled to a reimbursement of the paid amount. This amount can also not be used as an advance payment for an alternative accommodation unit that the client would like to book at another destination or in a different period, but the provisions of booking cancellation apply.

  The contracting parties agree that the Agency has the right to increase the price before the beginning of using the accommodation service, in case that after the booking confirmation the currency exchange rate has increased more than 5 % or in case of the increase of other expenses which affect the price of the service, of which the Agency did not know and could not have known. The client reserves the right to cancel the booking if the increase of the agreed price is more than 10 %. In that case the client is entitled to the refund of the amount paid until that time, but is not entitled to any additional compensation. The money will be refund to the client's bank account reduced for transaction costs.

 

 

 

 

9.) Submitting and resolving Complaints

 

      The Client complaint has to be submitted on the day of arrival otherwise the Agency won't consider it. If the problem in the accommodation unit occur during the stay or it couldn't be perceived at the arrival day , the Client can submitt complaint immediately upon appearance of the problem. The complaints submitted later or after departure will not be considered and will be rejected as unfounded.  The Client can submitt a complaint by phone or e-mail other ways of submitting complaints won't be accepted as valid. If the Client is in  no posession of appliances (mobile phone or computer) the Client is advised to use the Host's phone/PC, with his approval.

   When the Agency receives Client's complaint it will react immediately and undertake all necessary steps for resolving complaint , contact the Host and verify  all circumstances of the complaint.  The Agency reserves right to take 3 hours for determing the validity of complaint. The Agency has  7 more hours for resolving complaint by solving its cause  in case it's considered valid and can be removed. Any complaint will be resolved by solving reported causes/reasons of complaint or reducing amount of booked services for discount of 10% and one of these solutions are  considered as a resolution of reported problems. If the causes of complaint can't be solved the Agency will try to find alternative accommodation. The alternative accommodation unit has to have  the same standards and price. The price can be 10%  lower or higher, if the price of alternative accommodation is lower than the booked one the Agency will refund the difference in price in case that the Client has already paid the whole amount or lower the rest of amount that has to be paid on spot for that difference in price. If the alternative accommodation has 10% higher price the Agency will pay the difference and refund this amount  from the Host.  If the Client wants to take more expensive accommodation which has more than 10% higher price than the booked one  , the Client has to  pay the difference in price .The Agency will pay only 10% higher price.  If the client does not accept an alternative accommodation comparable to the one which is subject of the complaint , the Agency will not take into consideration any complaint subsequently submitted. By accepting the alternative accommodation, the client waives all rights to claim a refund of the amount paid for the booked accommodation unit..

     If the Agency does not resolve the client's complaint and does not provide any alternative accommodation within the given period (10 hours), the client gains the right to leave the booked accommodation unit. The Agency is then obliged to refund the paid amount to the client.

     If there's no possibility to find alternative accommodation ( because of the season period or other reason ) or the cause of complaint can't be solved by the Host,  the Agency will refund the paid amount but not more than the amount of already paid prepayment. If the Client submittes a complaint after the beginning of the use of reserved services, the the complaint will not be taken into consideration, and Client is not entitled to claim any refund of money or deducted as well as the right to claim the Agency or the Host.  The Client is not entitled to claim a compensation for any additional material or non-material damages ( fuel, stress, bank charges,telephone bills, psychological damage, time loss or similar) that may occur during complaint resolving process or after it. Once the agency has taken all the necessary steps to solve the  complaint and the complaint is resolved (the client has agreed to the proposed resolution), the client has no right to claim additional funds or to file a complaint / appeal against the agency nor to muck public Agency in any way ( posting photos, complaints or similar on internet or in any other way of publications) .

 

   The client is obliged to cooperate in good will with the Agency  and the Host  in order to resolve the cause of complaint.

      If the client is not satisfied with the state of the provided service, leaves the accommodation unit on his own will and finds an alternative accommodation on his/her initiative, and   does not give the Agency the chance to solve the cause of the complaint in the agreed time, the client is not entitled to a refund of the amount paid or to suit for compensation, regardless whether his/her reasons for the complaint are justified or not.

 

    If the Agency determines that the Client's complaint is not valid, it will not undertake any actions to resolve the complaint. The client has the possibility to accept such a decision and remain in the booked accommodation unit on the previously defined terms and conditions, or request an alternative accommodation from the Agency offer , for which the client is obliged to pay the full amount of the accommodation directly to the new Host and has no right to ask for refund the amount paid or to suit for compensation or to claim appeal .

      If the Agency is not able to decide on the spot regarding the justification of the complaint, the Agency is obliged to offer to the client an alternative accommodation. The client is obliged to pay to the new Host the full price of the alternative offer.

    If the client does not accept the Agency's decision and decides to subsequently claim the paid amount, he/she is not allowed to stay in the accommodation which is subject of the complaint. By deciding to remain in the booked accommodation, the client waives in advance the right to the possibility of claiming the refund of the paid amount or claim compensation.

      The client is obliged to submit the complaint in written form (by e-mail, fax, post) within maximum seven days from the end of the booked period of the services which are subject of the complaint. The Agency is obliged to confirm in written form, without delay, the receipt of the complaint to the client. The complaint submitted after the deadline or with incomplete documentation (photographs, information from other reliable source, etc.) will not be taken into consideration.

      The Agency is obliged to issue a written answer to the duly submitted complaint within seven days after the complaint was received. The Agency has the right to extend this period for another 14 additional days due to gathering information and to verify the complaint details with the service provider.

      Until the Agency presents the solution, the client waives the right to use the mediation services of another person, UHPA arbitration, court or to give out information to the media. If the client does not comply with this provision and thus breaches the procedure, the Agency reserves the right to claim compensation of damages caused by such an action undertake by the client, regardless of the grounds of the complaint.

 

10.)   COURT JURISDICTION

 

    The parties will attempt to settle any dispute agreeably. If the parties cannot agree to settle the dispute, they accept that the dispute will be settled by the competent court in Trogir.

Everything not specified in these General Terms and Conditions, is subject to the laws in force of the Republic of Croatia.In case that for any reason the translation of a specified article is discredited, the Agency confirms that it will interpret the article according to the translation of an official court interpreter for the client's language.

 

 

 

                                                        Behavior of Guests and House Rules

 

   When you confirm a reservation it is implied that you are familiar and agree with these House Rules, and that you will fully agree with their conditions and obligations. Violation of house rules can result in the cancellation of the reservation, and charging the full amount of the price of the accommodation regardless of the shorter stay. Any problem that cannot be solved on the spot with the Hosts  or the agency will involve the intervention of the police or of the court in Trogir. Complains will be considered only if reported during the stay. Subsequent complains will not be considered.

 

 

• On the day of the arrival  the client will have to pay the rest of the booking price and security deposit  in cash before starting to use the rented accommodation directly to the service provider. This deposit is a guarantee for the service provider that the client will not cause any damages to the accommodation unit or its contents. On the day of departure the entire deposit amount will be refunded to the client, but only after the Host has previously determined, that the client has left the rented accommodation in the same condition in which he has found it at the check-in.

•  As a Guest, You accept responsibility for the proper behaviour of all members of Your group  during Your stay at a Host’s  property. The Agency shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including costs of alternative accommodation) that You may incur as a result of Your stay being terminated early by the Host because of Your behaviour or the behaviour of members of Your group.

• If You cause any damage to a Host’s accommodation in which You are staying or Himself , You must fully reimburse the Host for the cost of the damage. You must also indemnify Us for the full amount of any claim made against the Agency by the Host or any third party as a result.

• On the day of arrival: The Client is obliged to give the Hosts their documents (passport or ID card) for the purposes of check in, in  central system E- and the Host has to return them withing 24 hours. Pay the rest of total booking amount or additional services and give the Voucher to the Host.

• The Client is obliged to keep the accommodation clean and tidy and carry out the garbage during the stay. The owners have no obligation to clean accommodation unit during the stay but in some accommodation units it's possible to arrange an interim cleaning with the owner for surcharge. The owner will provide all necessary information for the Client and assist him/her if it's necessary. The Hosts will provide clean bed linen and towels once a week.

• In case of any complain about the quality of the accommodation we advise the guests to contact directly the owners, and call  the agency in case that they cannot solve the problem.

• The guests are obliged to take care of their personal things and valuables left in the accommodation. The owners will not be responsible in case of any disappearance, we advise  the guests to always close the doors and windows when they go out.

• The owners do not have the right to enter in the rented accommodation during the absence of the guests, except to stop damages or a danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back at the accommodation. If the owners have any reason to believe that house rules are violated, the guests have to let them enter in the accommodation in order to check the situation.

• Bringing pets without prior announcement to the Agency is not allowed, the owners and the agency have the right to cancel the reservation in this case. The guests are responsible for any damages caused by their pets, and have to clean the excrements left inside and outside the accommodation, as well as in the vicinity of the accommodation and on the beach. If it was agreed that the pets stay outside the accommodation the guests do not have the right to let them enter inside. In case pet makes some damage in the accommodation unit the Guest has to pay the damage in full  to the Host.

• It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the apartment. As well any cooking and electrical appliances are not allowed to bring in, without the agreement of the owners.

• The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to another accommodation, outside or to the beach (the kitchen chairs to the terrace, cutlery to another accommodation unit, towels or blankets to the beach, deck chairs from the swimming pool to the beach…).

• The use of any equipment or appliance not included in the price of the accommodation (barbecue, garage…) is possible only on agreement of the owners.

• When the guests go out of the accommodation  they have the obligation to close the parasols, switch off the lights and electrical appliances, close the gas and water. As well the guests are asked while they are outside not to leave the air-conditioning on if it is not necessary, and to close doors and windows while it is in use. It is not allowed to cool down food and drinks by leaving them under running water. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose like outside the house or in its vicinity.

• It is strictly forbidden that any person other that the guests stay inside or outside the accommodation. If any other person than the one declared at the moment of the reservation are present in the accommodation, the owners and the agency have the right to cancel the reservation of all the guests. Guests staying in any accommodation that does not belong to the owners do not have the right to enter in their accommodation without their agreement.

• If the guests intend to arrive after 20:00 on the arrival day they have to inform the owners or the agency about it in order to avoid that the owners propose their accommodation to other guests, thinking that the first one gave up of the reservation.

• On the day of departure the guests have to leave the accommodation the latest at 10:00, in order that the owners have time to prepare it for the next guests arriving at 14:00. The guests have the obligation to leave the accommodation in the same condition as they found it, tidy and undamaged.

• The guests are requested not to disturb the peace of the owners and other guests in property from 14:00 to 17:00 and from 22:00 to 8:00.

• The owners and the agency can terminate/cancel the reservation of the guests who do not respect house rules. In this case the guests will be charged for the entire amount of the reservation, regardless the shorter stay.

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